American Express is looking for an experienced Account Protection Specialist to join our team and help safeguard our customers' accounts. In this role, you will use your problem-solving skills to ensure our customers are protected from fraud and other risks. We are looking for a candidate with a strong background in customer service, fraud prevention, and account monitoring who is able to respond to customer inquiries with empathy and accuracy. If you are looking for a challenging role that will allow you to use your experience to protect customers, this position may be for you.To be successful in this role, you must have a Bachelor's degree in a related field, a minimum of two years' experience in fraud prevention and/or customer service, and excellent communication and problem-solving skills. Additionally, you must be able to work both independently and as part of a team in a fast-paced environment. If you are passionate about protecting customers and have the necessary skills and experience, we want to hear from you!

Responsibilities:

1. Monitor customer accounts for fraudulent activity.
2. Respond to customer inquiries regarding potential fraud or other risks.
3. Investigate suspected fraud cases and take appropriate action.
4. Provide customer service to customers affected by fraud or other risks.
5. Stay up-to-date on changes in fraud prevention techniques and technologies.
6. Develop and implement best practices for fraud prevention and risk management.
7. Collaborate with other departments to ensure all customer inquiries are handled in a timely and efficient manner.
8. Create and maintain detailed reports of all fraud prevention activities.
9. Participate in training sessions to stay up-to-date on new technologies and practices.

1. Remote Data Entry, No Experience, $40/hr, Part-Time
   Virtual Assistant, $45/hr, Remote, No Experience, Night Job
   Entry-Level Remote Data Entry, $50/hr, Evening Job
   Customer Support, No Degree, $40/hr, Remote, Weekend Job
   Remote Phone Job, $42/hr, Part-Time, College Student Friendly
   Virtual Assistant, $40/hr, Remote, No Degree, Night Job
   Part-Time Data Entry, $45/hr, Remote, College Student Friendly
   Remote Customer Support, $42/hr, Night Job, No Experience
   Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
   Virtual Assistant, Remote, $42/hr, Weekend, No Experience
   Remote Data Entry, $45/hr, No Degree, Night Shift
   Part-Time Customer Support, $40/hr, Remote, College Student
   Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
   Weekend Data Entry, $45/hr, Remote, No Experience
   Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
   Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
   Data Entry, $45/hr, Remote, Night Shift, College Student Job
   Phone Support, Remote, $50/hr, No Experience, Part-Time
   Virtual Assistant, No Experience, $42/hr, Remote, Weekend
   Remote Customer Support, $45/hr, Part-Time, College Student
   Data Entry, Remote, $40/hr, Night Shift, No Degree
   Evening Virtual Assistant, Remote, $45/hr, No Experience
   Weekend Customer Support, $42/hr, Remote, College Student
   Remote Data Entry, $50/hr, No Experience, Evening/Night Job
   Remote Live Chat, $40/hr, Part-Time, No Degree Required
   Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
   Remote Phone Support, $45/hr, Evening, No Experience Required
   Data Entry, No Experience, $50/hr, Remote, College Student
   Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
2. 
   

   Job Qualifications
   Ability To Work Independently And Collaboratively

   Excellent Communication And Customer Service Skills

   Strong Attention To Detail

   Excellent Problem Solving And Organizational Skills

   Advanced Knowledge Of Accounting And Finance Principles

   Ability To Multi-Task And Prioritize Tasks

   Knowledge Of Applicable Federal And State Financial Regulations

   Proficiency In Microsoft Office Suite And Other Computer Applications

   Required Skills
   Documentation

   Account Management

   Communication

   Attention to detail

   Problem Solving

   Organizational Skills

   Analytical Thinking

   Risk Analysis

   Fraud prevention

   Negotiations

   Security protocols

   Data Protection

   Compliance monitoring

   Regulatory Knowledge

   Client Support

   Soft Skills
   Communication

   Conflict Resolution

   Time management

   Interpersonal Skills

   creativity

   flexibility

   Critical thinking

   Teamwork

   Adaptability

   Problem-Solving

   Compensation
   According to JobzMall, the average salary range for a Account Protection Specialist in Palo Alto, CA, USA is $56,000 to $86,000 per year. This range is based on the salary data currently available on the website.